Rely on MIS Technologies to keep your technology running—at peak performance.
Providing a stable, consistent computing environment for your end-users is critical to the success of your business. We have the experience, resources and abilities that allow our clients to increase productivity, reduce costs and improve end-user satisfaction - ultimately allowing them to focus on their core business objectives. MIS Technologies’ 24/7 professional support team is trained and fluent in the latest technologies and delivers support effectively with deep knowledge, expertise, and unyielding customer service.
OUR DESKTOP SERVICES INCLUDE THE FOLLOWING KEY SERVICE OFFERINGS:
- Help desk design, implementation, and operation
- Help desk technology recommendations
- Help desk assessments
- Hardware and software installation and maintenance
- Windows roll-out planning and deployment
- Microsoft Office roll-out planning and deployment
- Distributed systems management
- On-site and Off-site 1-800 support services for desktop applications and server management
- 2nd and 3rd level support services
- Mobile Device Support
- End-User Security
- Anti-virus and Anti-Spam Support
- Help Desk Support (24 x 7)
IT HELP DESK
When you call our Help Desk hotline, you are connected to a “live” Help Desk consultant. In many cases, a consultant can help you resolve an issue over the phone, which minimizes on-site emergency calls and reduces your overall support costs.
All incoming support requests are logged, tracked, and managed through our Help Desk system which also stores all historic information. Help Desk support is always just a phone-call away: The “live” Help Desk is available Monday through Friday, 8:00 a.m. to 5:00 p.m. PST. Off-hours support is available through our 24-hour dispatch service. MIS Technologies also offers and extended (24/7) "live coverage service" for "live help desk support".
ON-SITE SUPPORT
MIS Technologies delivers on-site hardware and software support that keeps your business up and running 24/7. We guarantee a maximum response time of one-hour for phone support and/or a maximum of four-hours for on-site support. On-site support includes system upgrades and issue-resolution for desktops (PCs and Macintosh), LANs, WANs, peripherals, printers, scanners, and multimedia.
DESKTOP SUPPORT
- Prioritization of issues and allocation of resources to provide timely assistance to the end-user and support the business.
- Trend analysis and management to identify problem areas and plan for remediation of recurring issues.
- Installation of software, tracking licenses, peripheral support, coordination of warranty repair and replacement, recommendation for technical direction and solutions for the end-user computing environment.
DESKTOP DEPLOYMENT SERVICES
- Create and maintain standard and/or departmental images for multiple hardware types to deliver a consistent, repeatable computing environment for the end-user
- Automated deployment of software and Windows OS with a backend toolset (i.e. SCCM, Altiris, etc.)
- Packaging of software installations for consistency of installation
- Methodology and project planning for large scale deployments of mutiple systems.
END-USER SECURITY
- OS Security patching and Service Pack updates
- Office security updates, security updates for software
- Coordination with server personnel for back end integration and deployment of system policies to mitigate risks posed by end-users
ANTI-VIRUS AND ANTI-SPAM SUPPORT
- Installation and configuration of AV and Anti Spam tools
- Management and tracking of system status through toolsets for Enterprise Products
- Identification and remediation of virus and spyware attacks
- Configuration of standard images to reduce risks associated with Viruses, Spyware and Spam
DESKTOP MANAGEMENT
- Process improvements and analysis to increase efficiencies and align the delivery of PC's and Desktop Services with the needs of your business
- Documentation of processes, procedures and policies as related to the Desktop Services arena
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